Apprenticeship - IT Support Specialist

Job Description

The Scottish Qualifications Authority (SQA) is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges, and workplaces, not just in Scotland, but around the world.

We are committed to providing high-quality modern apprenticeship opportunities and giving Scotland’s young people the chance to earn and learn, while working towards valuable vocational qualifications. Whether applicants are seeking to build on their existing qualifications to take the next steps in their chosen career, or to gain their crucial first experiences within a particular sector, our Modern Apprenticeships have lots to offer.

A Modern Apprenticeship at SQA will give you the knowledge and transferable skills you need to get your career off to a great start. Our established one-year programme offers successful applicants the chance to be part of an innovative public sector organisation, experience responsibility and a variety of work activities while gaining an industry recognised qualification.

Apprentices on this 12 month programme will be assigned to the Service Delivery team and undertake an IT Support Specialist qualification delivered in partnership with QA Apprenticeships.

We welcome applications from 16-19 year-olds, or up to 29 if you are disabled or care-experienced.

About the role

Over your 12 month placement, you will gain hands-on, practical experience in an IT support role within a public-sector organisation to expand and develop your transferable skills. This role offers an excellent entry point for individuals seeking a career in IT.

You will provide administrative and technical support to business areas across SQA and communicate with other teams and external customers.

Responsibilities

• Providing a high level of customer service, by responding to queries quickly and accurately, and building and maintaining positive customer relationships. 
• Following administrative procedures and using Microsoft applications and organisational systems. 
• Contributing to continuous improvement initiatives by reviewing and recommending improvements to administrative and technical procedures and systems. 
• Maintaining confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible. 

Young talent at SQA

This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:

• Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
• Work with a Career Development Mentor to learn about the world of work and your career ambitions.
• Be part of a Young Talent Forum helping to influence and shape decisions across the organisation.

Benefits

• 27 days annual leave plus 14 public holidays.
• 21 hours volunteering leave to engage and support community social responsibility.
• Office based in Glasgow city centre with opportunity for hybrid working.
• Shadowing, mentoring, and training opportunities with experienced and accomplished professionals.

Entry criteria

There are no formal entry requirements but an interest in IT would be beneficial.

Closing Date: Sunday 27^th April

Please note that interviews will be held week beginning Monday 2^nd June.